Returns & Refunds

Because our saunas are high-ticket, heavy-freight items, our return and cancellation policies strictly align with our manufacturers’ operational guidelines. Please carefully measure your designated space and verify your residential electrical capacity with a certified electrician prior to ordering.

Order Cancellations

Within 24 Hours: You may cancel your order for a full refund within 24 hours of purchase.
Prior to Shipment: If an order is canceled after the initial 24 hours (processed or packed) but before it physically leaves the warehouse, a $100 administrative processing fee will apply to cover merchant credit card fees and restocking logistics.
In-Transit Cancellations: Once the sauna has physically left the warehouse on a freight truck, the order cannot be canceled. If you wish to cancel an order that is already in transit, it will be treated as a standard return. You will be responsible for all original outbound freight shipping charges incurred by us, as well as the return freight shipping charges.

Returns Policy

If you need to return your sauna due to buyer's remorse or a change of mind, the return must strictly adhere to the following rules:

Return Window: You must notify our customer support team at support@soulretreatsaunas.com within 30 days of receiving your delivery to request a Return Merchandise Authorization (RMA). Returns sent without an authorized RMA will be refused.
Condition of Item: To be eligible for a return, the sauna must be completely unused, un-assembled, and in its original, unopened packaging/crates secured on the original wooden pallet.
Exclusions: We cannot accept returns on any sauna kit that has been partially or fully assembled, wired, or used. Custom-built or bespoke saunas are entirely non-returnable.
Return Shipping Costs: While outbound shipping is free to the customer at checkout, the actual freight shipping costs incurred by us to ship the sauna to you are non-refundable and will be deducted from your refund. The customer is solely responsible for arranging and paying for the return LTL freight shipping.
Restocking Fee: All approved returns are subject to a 15% to 25% restocking fee (exact rate determined by the specific manufacturer) to cover professional warehouse inspection, logging, and repackaging costs. This fee will be deducted directly from your final refund.

Our Commitment to You

We believe purchasing a premium sauna should come with confidence and peace of mind. Our team is committed to providing responsive support, clear communication, and fair solutions throughout the returns and exchanges process.

Contact Information:-

If you have any questions regarding our policies, please contact us at support@soulretreatsaunas.com

Returns & Refunds

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