Terms of Service
These Terms of Service ("Terms") govern your use of the website and services operated by NHM Wellness Solutions LLC (DBA: Soul Retreat Saunas) ("we", "us", or "our"). By accessing or using our website at www.soulretreatsaunas.com, you agree to be bound by these Terms. Please read them carefully.
1. Overview
NHM Wellness Solutions LLC (DBA: Soul Retreat Saunas) is a limited liability company registered in the United States. We operate the Soul Retreat Saunas online store to sell premium sauna and wellness products to customers in the continental United States.
2. Use of the Site
By using our site, you confirm that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement. You agree not to use our site for any unlawful or prohibited purpose.
3. Products and Pricing
We reserve the right to modify or discontinue products at any time without notice. Prices are subject to change without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of products or services.
4. Orders and Payment
By placing an order, you represent that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion. Payment must be received in full before an order is processed and shipped.
5. Freight Delivery & Secondary Carrier Fees
All sauna shipments are delivered via independent, Third-Party Less-Than-Truckload (LTL) Freight carriers. Title of goods and risk of loss pass to you, the customer, the moment the shipment departs our supplier's United States warehouse facility.
Delivery times are estimates only and are not guaranteed. While standard original delivery shipping is free to the customer at checkout, the customer is solely responsible for any secondary fees incurred due to customer actions or omissions. These include, but are not limited to:
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Fees for missed delivery appointments
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Providing an incorrect or unreachable phone number
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Terminal re-consignment fees
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Storage charges requested by the freight carrier due to delayed delivery acceptance
These secondary charges will be billed directly to the customer’s original payment method. Please refer to our Shipping Policy for full details.
6. Returns and Refunds
Our returns and refund policy forms part of these Terms. Please refer to our Returns & Exchanges Policy for full details on eligibility, restocking fees, freight costs, and the returns process.
7. Intellectual Property
All content on this site, including text, images, logos, and graphics, is the property of NHM Wellness Solutions LLC (DBA: Soul Retreat Saunas) or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
8. Limitation of Liability
In no case shall NHM Wellness Solutions LLC (DBA: Soul Retreat Saunas), our directors, officers, employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, or replacement costs—arising from your use of any of our products or our site.
This includes, without limitation, any liability, injury, or damages arising from the assembly, electrical wiring, DIY installation, and physical operation of our saunas. To the fullest extent permitted by law, our total liability to you shall not exceed the amount paid by you for the product giving rise to the claim.
9. Disclaimer of Warranties
Our site and products are provided "as is" without any warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components. Structural, components, and heater warranties are provided exclusively by the original equipment manufacturer.
10. Governing Law & Jurisdiction
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal actions, disputes, or proceedings arising out of these terms must be brought exclusively in a court of competent jurisdiction located in the State of Delaware.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site following any changes constitutes your acceptance of the revised Terms.
Contact Information:-
If you have any questions regarding our policies, please contact us at support@soulretreatsaunas.com