Serenity Pro Indoor Sauna - Traditional Canadian Hemlock Cabin

• You must contact our customer support team to request a price match prior to placing your order.
• The competitor must be an officially authorized online retailer for the product in question.
• The website cannot be a discounter, liquidator, or auction website (such as eBay, Overstock, Wayfair, or Amazon marketplaces).
• The competitor must be a purely online store; they may not maintain physical retail warehouse or brick-and-mortar storefront locations.
• The item must be the exact same brand, model, size, color, configuration, and heater package, and must currently be in stock on the competitor's website.
• The Price Match Guarantee evaluates the final out-of-pocket cost. It includes the base product price and all freight shipping charges, but excludes sales tax.
• Promotions such as rebates, clearance sales, liquidations, and "buy one, get one free" offers are not eligible for price matching.
• We strictly adhere to our manufacturers' Minimum Advertised Price (MAP) guidelines. We will never honor a price match that violates a manufacturer's legally mandated MAP pricing tier. We reserve the right to decline any price match request that undercuts brand equity.

Contact Information:-

If you have any questions regarding our policies, please contact us at support@soulretreatsaunas.com

© 2026 Soul Retreat Saunas. All rights reserved. Soul Retreat Saunas is a registered DBA of NHM Wellness Solutions LLC.

Shipping & Freight Delivery Policy

At Soul Retreat Saunas, we understand that purchasing a premium sauna is a significant investment in your wellness journey. Because our saunas are premium, high-quality, and heavy items, they cannot be shipped via standard small-parcel carriers (like UPS or FedEx). Instead, they are shipped securely via LTL (Less-Than-Truckload) Freight and include Curbside Liftgate Delivery at no extra cost to ensure a safe arrival.

Shipping Coverage Area

We ship exclusively to physical addresses within the continental United States. At this time, we do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or international destinations.

Order Processing & Pre-Shipment Verification

• Ready-Built & Flat-Packed Kits: Standard stock units are processed and prepared for freight shipment within 3–5 business days.
  
• Special Orders & Out-of-Stock Items: If a specific model or heater package is temporarily out of stock, production lead times may vary between 2 to 8 weeks depending on the manufacturer. Your estimated shipping timeline will be communicated promptly upon order confirmation.
  
• Supplier Welcome Call: To ensure your absolute success and a seamless delivery, our premier manufacturing partners prefer to call you directly prior to shipping to share tracking details and confirm delivery expectations.
  

What to Expect on Delivery Day

• Delivery Appointment Required: Once your sauna arrives at the local freight terminal near your home, the carrier will call you directly using the phone number provided at checkout to schedule a specific delivery window.
  
• Curbside Liftgate Service: The delivery driver will bring the freight to the end of the commercial delivery truck, place it onto a motorized liftgate, and lower the pallet down to the curb or the edge of your driveway at ground level.
  
• Driver Limitations: Freight drivers are legally and structurally restricted from moving the pallet up steep driveways, into your garage, or inside your home or facility. Maneuvering the boxes from the curb to your desired assembly location is the customer’s responsibility. Please ensure you have assistance available on delivery day.
  
• Delivery Truck Access: Delivery trucks are large, full-sized commercial vehicles (such as 18-wheelers). If your address is on a narrow street, a steep hill, or has low-hanging trees that a semi-truck cannot physically access, please contact our support team before ordering so we can coordinate alternative delivery options with the carrier.
  

Freight Damage & Inspection Policy

Our manufacturing partners crate and pack our luxury saunas to the highest standards on wooden pallets. However, due to the immense size and weight of these units, freight damage can occasionally occur. If your sauna arrives damaged by the freight carrier, you will not be penalized—but you must follow our mandatory inspection protocol to ensure the carrier's insurance covers the claim.

Mandatory 3-Step Inspection Checklist

Before signing the driver's delivery receipt or allowing the truck to leave, you must perform a quick visual inspection:

1. Count the Boxes: Count the physical items to ensure the total number of boxes matches the exact number listed on the driver's delivery receipt.
   
2. Examine the Packaging: Inspect all sides of the shipment for external damage (e.g., torn shrink wrap, crushed box corners, punctured cardboard, or broken wooden pallets).
   
3. Note the Paperwork: If you notice any signs of damage, wear, or missing items, you must write "DAMAGED UPON ARRIVAL" clearly on the driver’s paper or electronic Bill of Lading (BOL) before signing it. Be specific (e.g., "Box 2 crushed, 1 pallet broken").
   

Severe Damage Protocol

If the shipment arrives heavily compromised or completely destroyed:

1. Write "Refused Due to Severe Damage" on the BOL.
   
2. Refuse the delivery entirely so the carrier returns it directly to the manufacturer.
   
3. Take photos and notify our support team within 24 hours so we can rapidly ship out a replacement unit.
   

Concealed Damage & Missing Components

• 48-Hour Deadline: Once you accept the delivery, you have exactly 48 hours to fully unpack all boxes and check for hidden structural damage or missing components.
  
• Our Guarantee: If you note damage on the BOL and send photos to support@soulretreatsaunas.com within 24 hours, we will immediately ship out replacement parts or a completely new sauna at zero additional cost to you. Reports made outside this window fall outside carrier insurance guidelines and may incur out-of-pocket replacement costs.
  

Contact Information:-

We appreciate your trust in Soul Retreat Saunas and are committed to delivering both exceptional products and a dependable customer experience from order to delivery.

If you have any questions about your order, shipping, or delivery, our customer support team is here to help; please contact us at support@soulretreatsaunas.com

© 2026 Soul Retreat Saunas. All rights reserved. Soul Retreat Saunas is a registered DBA of NHM Wellness Solutions LLC.

Flexible Financing Available

We know that investing in your wellness is a big decision, which is why we offer flexible financing options to make your dream sauna more accessible.

If you'd like to find out more or discuss your options, please contact us at support@soulretreatsaunas.com

© 2026 Soul Retreat Saunas. All rights reserved. Soul Retreat Saunas is a registered DBA of NHM Wellness Solutions LLC.

Because our saunas are high-ticket, heavy-freight items, our return and cancellation policies strictly align with our manufacturers’ operational guidelines. Please carefully measure your designated space and verify your residential electrical capacity with a certified electrician prior to ordering.

Order Cancellations

• Within 24 Hours: You may cancel your order for a full refund within 24 hours of purchase.
• Prior to Shipment: If an order is canceled after the initial 24 hours (processed or packed) but before it physically leaves the warehouse, a $100 administrative processing fee will apply to cover merchant credit card fees and restocking logistics.
• In-Transit Cancellations: Once the sauna has physically left the warehouse on a freight truck, the order cannot be canceled. If you wish to cancel an order that is already in transit, it will be treated as a standard return. You will be responsible for all original outbound freight shipping charges incurred by us, as well as the return freight shipping charges.

Returns Policy

If you need to return your sauna due to buyer's remorse or a change of mind, the return must strictly adhere to the following rules:

• Return Window: You must notify our customer support team at support@soulretreatsaunas.com within 30 days of receiving your delivery to request a Return Merchandise Authorization (RMA). Returns sent without an authorized RMA will be refused.
• Condition of Item: To be eligible for a return, the sauna must be completely unused, un-assembled, and in its original, unopened packaging/crates secured on the original wooden pallet.
• Exclusions: We cannot accept returns on any sauna kit that has been partially or fully assembled, wired, or used. Custom-built or bespoke saunas are entirely non-returnable.
• Return Shipping Costs: While outbound shipping is free to the customer at checkout, the actual freight shipping costs incurred by us to ship the sauna to you are non-refundable and will be deducted from your refund. The customer is solely responsible for arranging and paying for the return LTL freight shipping.
• Restocking Fee: All approved returns are subject to a 15% to 25% restocking fee (exact rate determined by the specific manufacturer) to cover professional warehouse inspection, logging, and repackaging costs. This fee will be deducted directly from your final refund.

Our Commitment to You

We believe purchasing a premium sauna should come with confidence and peace of mind. Our team is committed to providing responsive support, clear communication, and fair solutions throughout the returns and exchanges process. 

Contact Information:-

If you have any questions regarding our policies, please contact us at support@soulretreatsaunas.com

© 2026 Soul Retreat Saunas. All rights reserved. Soul Retreat Saunas is a registered DBA of NHM Wellness Solutions LLC.